Lease Guide for Residents

 

Office hours
Finding a property
Applying for a property
Successful application
Property condition report
Keys
Utilities
Paying rent
Rental increases
Periodic inspections
Final inspections
Repairs and maintenance
Emergency repairs
Sub-leasing
Terminating the lease
Breaking the lease
Insurance
Ending residency process

Office hours

Green St Property Management is open
Monday to Friday 9.00am – 5.00pm
Saturday 9.00am – 11.30am

In the event of an urgent repair (emergency only) required outside office hours please call 0421 695 590br />  
Finding a property

Having a clear idea of what you are looking for will help you find the best property in the shortest time. Then simply use the Green St Property Management Property Search tool or visit our office to pick up a Property Lease list.
 
Applying for a property

Once you find the right Green St Property Management property, you will need to submit a Lease Application or visit our office and collect one. You will be required to provide some supporting documents which include:

  • 100 points of identification
    - Driver’s license, passport, 18+ card, birth certificate (50pt each)
    - Bank credit card, Medicare card and / or Centrelink card (25pt each)
  • Recent bill with applicants name on it or registration papers for car
  • Pay slip or letter of employment confirming salary, if self-employed accountant details to be provided
  • Centrelink statement – current (tenant needs to print this themselves)
  • Current monthly bank statement
  • Home owner please provide rates notice
  • Letter of parental support

 If the above documents are not received this will delay your application which may not be processed.
 
Successful application

The application processing takes 1-2 days. On approval of your lease application, you will be asked to pay a holding deposit equivalent to one week’s rent. The holding deposit is credited towards the rent at the beginning of the tenancy.

You will be contacted by us to complete and sign the Tenancy Agreement, which needs to take place within three days at our office, and make the following payments:

  • Minimum two (2) weeks rent in advance
  • Rental bond equivalent to four (4) weeks rent

The holding deposit will be forfeited if you decide not to go ahead with the Tenancy Agreement.

Your bond will be lodged with the NSW Fair Trading Office and held as security against any unpaid rent and/or damage to the property. A receipt for the bond will be sent to the rental property street address which is shown on the bond lodgment form.

Your Bond will be refunded to you soon after you vacate the property and the final inspection is completed, provided all rent has been paid and no monies owing for cleaning and/or repairs. A owner may also claim some or the entire bond if you fail to comply with any other obligation and the owner suffers some loss as a result of this.

Note – If the claim by the owner is greater than the bond, you may be ordered to pay the extra amount.
 
Property condition report

All residents will be provided with a detailed condition report, indicating the condition of the premises at the commencement of the lease.

This report is extremely important as it will be used when you vacate the property to determine if there are any variations that you accurately establish the condition of the property.

The report must be reviewed, signed and returned within the first seven (7) days of your tenancy OR otherwise it will be presumed that you agree with our assessment of the condition of the premises.
 
Keys, swipe cards, remote control units


Keys/swipe cards/remote control units will be given to the resident at the commencement of the lease. Our office retains a duplicate key to all properties for emergency access.

You may call your Portfolio Manager when you get locked out. A fee applies ($125) for unlocking the resident’s door. Alternatively, you can call a locksmith for assistance.

If you wish or need to change the lock in any circumstances, you will need to obtain permission from your Portfolio Manager and then supply us with a spare set of the new keys. This will be at the resident’s cost.

Returning keys – your tenancy does not terminate until the keys (including any copies you made) are returned to Green St Property Management. You will be responsible for paying rent until the keys are returned.
 
Utilities

Connections are to be arranged by the resident.
Please call the following:

GAS Connection (AGL) 131 245
Electricity 131 535 
Telephone (Telstra) 132 200
Foxtel  131 999


Paying rent

Zero Tolerance Policy for Late Rent Payments.

When you sign your Residential Tenancy Agreement you undertake to pay your rent on or before the due date. If at any time you are unable to meet your rental payment commitment please notify us immediately.

 
Rental increases

The rental can be increased on the property only when the current tenancy agreement has expired, or is due to expire. A minimum of 60 days written notice must be given before the owner can increase the rent.
 
Periodic inspection

Green St Property Management will conduct a routine inspection at the property approximately every 6 months. The first inspection will occur3 months after the start of your tenancy.

You will be issued with a notice of these inspections and we encourage you to be there to discuss any problems affecting your tenancy or contact us prior to the inspection to discuss any issues.
 
Final inspection

Final inspections are conducted at the end of the lease term or upon vacating. The final inspection will occur once the property has been fully vacated, cleaned and grounds made ready with keys returned.
 
Repairs and maintenance

All requests for repairs and maintenance must be reported via our website or via submission of a Repair Request Form we do not accept email or phone requests. Wherever possible please supply photos as proof of the problem.

In the event of an urgent repair required outside office hours and your Portfolio Manager is un-contactable, arrangement for repairs can be made directly with the tradespeople listed in the Emergency Contact section of our website.
 
Emergency repairs

  1. Water pipes have broken or burst
  2. Blocked or broken toilet (if second toilet is not available)
  3. Serious roof leak
  4. Gas leak
  5. Dangerous electrical fault
  6. Flooding or serious flood damage
  7. Serious storm or fire damage
  8. A failure or breakdown of the gas, electricity or water supply to the premises
  9. A failure or breakdown of any essential service on the premises for water or cooking
  10. Hot water service failure 
  11. Any fault or damage that causes the premises to be unsafe or not secure.

Sub-leasing

Your Tenancy Agreement states the maximum permissible number of people who can occupy the property, if there is any change in either the original occupants or any additional occupants move into the property, please notify your Portfolio Manager immediately.
The owner’s consent is required should you wish to sub-lease the property.
 
Terminating the lease

If you would like to advise us of your intention to vacate the property, you would need to complete the Notice to Vacate Form. It can be found in the “lease” section of this website.

Notice of termination prior to the expiry of your fixed term agreement
Owner: 30 days
Resident: 14 days
This notice can be served up to and including the last day of the fixed term.
 
Notice of termination for periodic (open) agreement
Owner: 90 days
Resident: 21 days
 
Breaking the lease

If you need to break the lease you need to notify Green St Property Management immediately. You will be responsible for and must pay the rent until the property is leased to a suitable tenant. You will be responsible for paying:
 

  • 6 weeks rent if in the first six months of your lease
  • 4 weeks rent if in the second six months of your lease

A vacate notice may be sent to us using any of the following methods:

  • Submit an online Notice to Vacate Form
  • Fax to us on 02 4926 3307
  • Posted to our office PO Box 1073, Hamilton NSW 2303
  • Hand delivered to our office address

Insurance

The owner’s insurance cover on the property does not extend to cover your belongings. We strongly suggest that you take out comprehensive contents to cover your belongings against fire, theft and other perils.
 
Ending residency process
 

  1. Fill out and submit a Notice to Vacate Form which indicates the notice period required 
  2. Remove all personal belongings including furniture on the vacating date from the property
  3. Leave the property in the same condition as when leased to you
    • We recommend that you make our Cleaning Checklist your guide for end of tenancy cleaning. Alternatively, you are encouraged to hire professional cleaning service and save the hassle. If the property is not left in a respectable condition, we will hire professional cleaners at your expense; this cost will be deducted from your bond.
  4. Return the keys including any copies you made and to Green Street Property Management. You will be responsible for paying rent until the keys are returned, all personal belongings are removed and property is cleaned. 
  5. Final inspections are conducted upon vacating to ensure that no fixtures have been removed (e.g. light fittings) 
  6. Your bond will be refunded to you promptly (typically within 14 days) after the property is fully vacated, less any deductions (e.g. damage) that may be agreed or directed by tribunal.

Resident handbook


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